Complaints

If you are a client and you are unhappy with how we handled your enquiry or your case, write to us at the contact email on this site with the subject line “Complaint” and your case reference.

A senior reviewer who was not assigned to the original fieldwork will read the complaint and respond within ten working days, India Standard Time. If we need more time, we will say so and give a date.

A complaint does not, by itself, change a decision to decline an instruction. It does mean we will look again at how we dealt with you.

If your concern is about personal data, see the Privacy Notice. If you believe you were the subject of an enquiry, use the Subject enquiries page.

Contact: investigations@cyberdubey.co.uk